Customer Service Officer - Connected Families (fixed-term, 12-month contract)

Business or Organisation: Manning Support Services Taree

What kind of opportunity is this? Paid - Part - Time

Describe the opportunity & the ideal candidate:

The Customer Service Officer (CSO) is the first point of contact for clients, visitors, and stakeholders, delivering a welcoming, professional, and responsive front-of-house experience. The role is responsible for managing telephone and in-person enquiries, directing visitors appropriately, and maintaining a high standard of customer service.  

Are there any mandatory requirements for the role?

  • Certificate III Business Administration, or Certificate III Community Services or similar equivalent qualification 

  • Minimum 2 years’ experience (or equivalent skills) in a similar role  

  • A passion for working with families  

  • Knowledge of child protection practices and mandatory reporting guidelines  

  • Current First Aid and CPR certificates  

  • Current Class C or above NSW Driver's Licence  

  • Current Employee Working with Children Check  

Desirable Qualifications and Experience:  

  • Working knowledge of workforce management principles, WHS, SCHADS Award and roster optimisation  

  • Demonstrated ability to use databases and the Microsoft Office suite of programs, including Outlook, Word and Excel  

Personal Attributes: 

  • Highly professional and able to act in a compassionate, non-judgmental manner, with a strong desire to provide high-quality client service  

  • A thorough understanding of privacy and confidentiality principles  

  • Able to work effectively both collaboratively and autonomously  

  • Experienced in managing competing priorities and delivering outcomes within agreed timeframes and quality standards  

  • Demonstrated problem-solving skills and ability to think laterally and use initiative

What do we offer? 

  • Flexible working environment with a positive work culture 

  • Work for an award-winning community organisation with career development opportunities  

  • Salary packaging up to $15,899 p.a. as well as a meal and entertainment card up to $2,650 p.a.  

  • Bonus annual leave (3 days p.a.; pro rata for part-time)  

  • Option of Fitness Passport discounted gym and pool membership 

How to Apply 

  • All candidates must apply using the Seek online process.  

  • Applications must include a current resume and a cover letter that addresses each of the selection criteria as outlined above.  

  • Candidates that do not follow these steps will not be considered. 

Closing Date 

The closing date for applications is 5pm, Friday 12th September 2025 

Further Information 

  • For a full position description for this role please email: hr@mssinc.org.au  

We encourage and welcome applications from First Nations Australians, people from culturally and linguistically diverse backgrounds and people with disabilities. 

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